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Contact Support
Contact our support team within 7 days of delivery.
Have more questions?
Check our Privacy Policy and Disclaimer, or reach out to support directly.
Policies
Return and Refund Policy
At Xenoprost Active, we want every order to reach you in the right condition. You can request a return or refund within 7 days of delivery, subject to the conditions below. Damaged or incorrect products must be reported within 2 days of delivery with your order details and clear photos.
7 Days
Return window
2 Days
Damage report
3 Hours
Free cancellation
5–7 Days
Refund processing
Return Window
You can request a return within 7 days from the date your order is delivered.
Requests received after the 7-day period are not eligible under our standard return policy.
Eligibility
When Is a Return Accepted?
A return request can be considered when:
- The product is unopened and unused.
- The original packaging and labels are intact.
- The request is raised within 7 days of delivery.
- You provide the correct order details.
- The product is returned in the condition in which it was received.
When Is a Return Not Accepted?
A return or refund is not available when:
- The product has been opened or used.
- The product has been damaged after delivery.
- Original packaging or labels are missing.
- The 7-day return period has passed.
Damaged / Incorrect
Damaged or Wrong Product
Received a damaged product or something different from what you ordered? Contact us within 2 days of delivery.
Please share:
- Your order number
- Clear photos of the product
- Photos of the outer packaging
- A short description of the issue
Once the issue is verified, we will arrange an eligible replacement at no extra cost to you.
How to Request a Return
Follow these simple steps:
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Share Your Details
Share your order number and reason for the return.
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Provide Photos
Provide photos when the product is damaged or incorrect.
4
Wait for Confirmation
Wait for our team to confirm your return request.
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Follow Return Instructions
Follow the return instructions shared with you.
Please do not send a product back before your return request has been reviewed.
Shipping
Return Shipping
Return shipping costs are the customer's responsibility for standard eligible returns.
If the return is required because we sent the wrong product or the product arrived damaged, we will handle the eligible return or replacement without charging you for our error.
Refund Process
Once we receive the returned product, our team will inspect its condition.
If the refund is approved:
- The refund is processed within 5–7 business days.
- The amount is returned to the original payment method.
Any shipping charge actually paid is non-refundable unless the return happened because of our error.
Your bank or payment provider can take additional time to show the refunded amount in your account.
Cancellation
Order Cancellation
Changed your mind soon after ordering?
An order can be cancelled within 3 hours of placement, provided it has not already been shipped.
Once an order has been shipped, the standard return policy applies.
Defective, Wrong or Misrepresented Orders
Your rights under applicable Indian consumer law remain protected.
India's Consumer Protection (E-Commerce) Rules require applicable sellers to accept returns or provide refunds where goods are defective, deficient, spurious, different from what was advertised or agreed, or delivered late, subject to the rules and relevant exceptions.
Support
Return and Refund Support
Need help with a return, replacement, cancellation, or refund?
Customer Care
1200 889 431
Returns Email
support@xenoprostactive.com
Website
xenoprostactive.com
Keep your order number and registered contact details ready so our team can help you faster.
Important Note
Submitting a return request does not automatically guarantee a refund. Every request is checked against the eligibility conditions listed on this page.
Nothing in this policy removes any consumer rights available under applicable Indian law.