1
Process Your Order
We use your details to confirm, process, ship, and deliver Xenoprost Active orders.
Have more questions?
Check our Return & Refund Policy and Disclaimer, or reach out to support directly.
Policies
Privacy Policy
Last Updated: 9 September 2026
We respect your privacy. This Privacy Policy explains what personal information we collect through xenoprostactive.com, why we collect it, how we use it, and how you can contact us about your information.
By using our website, placing an order, or contacting our support team, you agree to the practices explained in this policy.
Transparent
Clear practices
Secure
Reasonable safeguards
Your Rights
Access & correction
DPDP Aligned
Indian data law
Information We Collect
We collect only the information needed to provide our website, products, orders, and customer support.
Contact Information
When you contact us or fill out a form, we can collect:
- First and last name
- Mobile number
- Email address
- Message or enquiry
- Order ID, if provided
Order Information
When you place an order, we can collect information needed to process and deliver it, including:
- Name
- Phone number
- Email address
- Delivery address
- Order details
- Transaction or payment status
- Shipping and delivery information
Website Information
When you visit xenoprostactive.com, certain technical information can be collected automatically, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referral source
- Website interaction data
Usage
How We Use Your Information
We use personal information only for genuine business and support purposes.
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Customer Support
Your contact details help us answer product, order, delivery, return, and refund questions.
3
Order Updates
We use your phone number or email to send important information about your purchase or delivery.
4
Returns and Refunds
Order and contact details help us review return, replacement, cancellation, and refund requests.
5
Website Improvement
Technical and usage information helps us understand how the website works and improve the user experience.
6
Safety and Fraud Prevention
Information can be used to protect our website, customers, and transactions from misuse or fraudulent activity.
7
Legal Requirements
We can retain or disclose information when required to comply with applicable Indian law or a valid legal request.
Contact Form Information
When you submit our Contact Us form, we use the details you provide only to understand and respond to your enquiry. The form can ask for:
- Name
- Helps us address and identify your enquiry.
- Phone Number
- Allows our support team to contact you when needed.
- Email Address
- Allows us to reply and provide written support.
- Order ID
- Helps us locate the correct order when your query relates to a purchase.
- Message
- Helps us understand the issue or information you need.
Please avoid sharing passwords, complete bank details, card PINs, OTPs, or unnecessary medical records through the contact form.
Cookies
Cookies and Similar Technologies
Xenoprostactive.com can use cookies and similar technologies to keep the website working properly and understand how visitors use it. Cookies can help with:
- Website functionality
- Remembering basic preferences
- Understanding website traffic
- Measuring page performance
- Preventing misuse and security issues
Where consent is required, you can choose whether to allow optional cookies.
You can also control cookies through your browser settings. Blocking some cookies can affect certain website features.
Payments
Depending on the payment option you choose, payment information can be processed by third-party payment service providers.
We can receive information such as payment status, transaction reference, amount, and order confirmation needed to complete your purchase.
Never share your OTP, UPI PIN, ATM PIN, or internet banking password with anyone claiming to represent Xenoprost Active.
Marketing Messages
If you choose to receive promotional communication, we can use your contact details to tell you about Xenoprost Active offers or updates.
You can ask us to stop promotional messages at any time.
Stopping promotional communication does not prevent us from sending necessary messages about an active order, delivery, refund, or support request.
Retention
How Long We Keep Your Information
We keep personal information only for as long as it is needed for the purpose for which it was collected or where longer retention is required by law. For example:
- Contact enquiries can be kept while the issue is being handled.
- Order records can be retained for customer service, accounting, tax, dispute, or legal requirements.
- Return and refund records can be kept to complete and document the request.
- Security records can be retained when needed to prevent fraud or investigate misuse.
When information is no longer required, we take reasonable steps to delete or securely dispose of it.
How We Protect Your Information
We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures can include controlled access, secure systems, monitoring, backups, and appropriate safeguards with service providers.
No website or online system can guarantee absolute security. If you believe your information has been affected by a security issue, contact us promptly.
The DPDP framework requires reasonable security safeguards for personal data and provides for breach notification requirements as the relevant provisions come into force.
Your Rights
Your Choices and Personal Data Requests
You can contact us to request:
- Details about personal information we hold about you
- Correction of inaccurate information
- Updating of incomplete information
- Deletion of information where it is no longer needed
- Withdrawal of consent where processing is based on your consent
- Help with a privacy-related complaint
Some information cannot be deleted immediately when we need to keep it for an existing order, legal requirement, tax record, fraud prevention, or another lawful purpose.
India's Digital Personal Data Protection Act provides for access, correction, erasure, consent withdrawal, and grievance mechanisms, with the substantive provisions being introduced according to the Government's phased commencement schedule.
Children's Privacy
Xenoprost Active and this website are intended for adults.
We do not knowingly ask children to purchase Xenoprost Active or submit personal information for ordering the product.
If you believe a child has provided personal information through our website, contact us so the matter can be reviewed.
Other Websites
Third-Party Links
Our website can contain links to websites or services operated by other companies.
Their privacy practices are controlled by their own policies. Xenoprost Active is not responsible for how independent third-party websites collect or use information.
Data Processing Outside India
Some technology, hosting, payment, or support providers can process information using systems located outside India.
Where this occurs, we take reasonable steps to work with service providers that protect personal information and comply with applicable requirements.
Updates
Changes to This Privacy Policy
We can update this Privacy Policy when our website, services, data practices, or legal requirements change.
The updated policy will be published on this page with a revised Last Updated date.
Privacy Questions or Complaints
For questions about this Privacy Policy, your personal information, or a privacy-related complaint, contact us:
Email
contact@xenoprostactive.com
Phone
1200 889 431
Website
xenoprostactive.com
Please include enough information for us to identify your request, but never send passwords, OTPs, or banking PINs.